Our Returns Policy
Items are only able to receive a full refund if deemed faulty.
Customers who have purchased full-priced items are eligible for a size exchange or store credit (excluding shipping charges), provided they meet the following requirements:
1. The item must be returned within 14 days of receiving the parcel (as indicated by the tracking information).
2. The item must be in brand new condition, with all tags still attached.
3. It should be unworn and free from any odours, makeup, lotions, tans etc.
4. When returning the item, please ensure it is neatly packed and in original packaging.
All returns must be approved by our customer service team before sending off your return please submit the form below.
A tracking number and proof of receipt must be provided to our team. Without this, we are unable to track your item or approve lodgement date. The customer understands that if this is not provided, our team are able to assume the item was never returned.
Please allow up to 5 business days from the delivery date, as indicated by the tracking number, for your return to be processed. Once processed, you will receive your store credit or exchange item.
Entering an incorrect address at checkout is at the responsibility of the customer. Once your order has been fulfilled, we are unable to make any amendments to the shipping address.
All refunds will be processed through the card used for the original purchase. Unfortunately, we are unable to process refunds to an alternative card.
Please be aware that all customers, including international customers, are responsible for the cost of all return shipping and are required to monitor their return parcel. Any loss or damage that occurs during transit is the sole responsibility of the customer.
SALE ITEMS
1. All items purchased on sale and items purchased at a discounted price, are considered final sale and are not eligible for a return, unless deemed faulty. (excludes any discount codes)
2. Once a sale order has been placed, no amendments or cancellations can be made.
Please be aware that this policy regarding sale items is subject to change and may be updated without prior notice.
THESE ITEMS STRICTLY CAN NOT BE RETURNED
1. The following items are non-returnable
- Items that have been worn, are not in their original condition, or do not have a tag still attached.
- Gift cards.
- Discounted items (excluding discount codes).
- items not purchased directly through our Website
- Items that have been damaged during wear, such as pulls, marks, and excessive pilling resulting from abrasive friction.
- Our bikini bottoms strictly must have their hygiene sticker on.
- Sale items, any items using a sale code our automatic sales such as warehouse sales, end of season sales etc.
- Please be aware that frequent returns will be flagged in our system. If we observe any abuse of the Returns Policy, future orders will be canceled, and your returns will not be accepted.
- If our team deem your garment as damaged as a result of wear and tear (including laundering), this is not considered faulty and eligible for a return.
- If an item does not meet our returns criteria and is incorrectly returned, it will be promptly redirected to your original shipping address.
-Please keep in mind that the dispatch timeframe differs from the shipping timeframe. Please note that the shipping timeframe should be added to the dispatch timeframe to ensure a complete understanding of the overall delivery schedule.
- In the event that an item is returned to the sender due to the parcel being unclaimed, signifying that the recipient has neglected to arrange for redelivery or collection from a designated point to retrieve the parcel, the customer will not qualify for a refund. Under these circumstances, the customer will be eligible solely for a store credit or the option to pay a redelivery fee.
- Please be advised that if you order an item for a specific event and it does not arrive in time, Social Paradise cannot accept responsibility for the delay, and customers will not be eligible for a refund under these circumstances.
- It is the responsibility of all customers to carefully review all information provided on our website, including dispatch details, product descriptions, and other relevant information. Customers will not be eligible for a refund for the reasons outlined in the product description, fit or dispatch details.
- In the event that an item is lost during transit or at any stage of the shipping process by Australia Post, please note that the customer will not be entitled to a full refund. Instead, the customer will only be eligible to receive the compensation amount provided by Australia Post.
- International customers are advised to consult the shipping timeframe on the Australia Post website. Please note that orders may experience delays during the shipping process, for which the shipping courier holds responsibility. In the event that an item experiences delays during transit, customers are not eligible for a refund.
FAULTY ITEMS